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如何讓消費者對酒店服務加倍信任？
Post by hotelvi, 2013-5-16, Views:經濟型酒店一般會采取組織內部暗訪隊和聘請專業暗訪公司的形式，對分店進行監督，這些都必須付出相應的人力與物力成本。
以往酒店業羞于啟齒的投訴卻被經濟型酒店看成是低成本監督的法寶：把會員投訴放在監督標準最重要的一環，而把暗訪監督放在了次要環節。
在經濟型酒店網站特設的會員投訴區里，全是入住過的客人提出的不滿和問題，有些甚至言辭尖銳。對此酒店表示，對于投訴帖，經濟型酒店一律不會刪除，而是把它們看成有效監督的一個方面而予以鼓勵。
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