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失利一事的認識和處理
Post by hotelvi, 2017-2-6, Views: 從參賽情況來看,其他標識設計公司酒店派出了技術頂尖的領班參賽,并由客房部經理親自帶隊,而酒店卻只派普通服務員參賽,而且部門經理沒有到場壓陣,該說明對比賽很不重視。隊員們在比賽中扯床單、甩床單、換枕套等動作成功率低、速度慢,說明部門經理平時對服務操作規范抓得不夠,對服務質量標準要求不嚴。實際上該酒店鋪床一直沿用國內一家著名大酒店幾年前的操作方法,一般鋪一張床需5分鐘,參賽隊員竭盡全力最快也要3分零1秒,而別的酒店采用了較先進的鋪床方法,最快只需2分51秒,這更反映了管理上的墨守成規,封閉滯后。通過這樣細致的分析和中肯的批評,使客房部經理心服口服。
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