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如何把握住顧客對VI設計意見交流的言外之意?
Post by hotelvi, 2013-4-27, Views:“這樣吧!先生您大概也很忙,那么我們就以‘不定期限’作為期限,您認為好嗎?”
“……好吧!我接受你這個沒有條件的條件啦!”
這一段對話,多少蘊含著一點禪機,此乃是我著手寫一本書《如何培養幽默的說話術》,跟出版社社長的對白。這位社長的意思,雖然并未指明某年、某月、某日限期脫稿,但隱藏著“我們希望能盡早出書”的弦外之音。我回答時,當然也不好意思說些什么條件,只是表示將盡量照他的意思去做。總之,在這種談話之中,大家都要會透視言語中的寓意。
進行產權式酒店vi設計“意見交流”的第一課就是要懂得對方的弦外之音,同時也讓對方了解你的心意。若能做到這種地步,那么當事人之間便能懂得彼此真意。有關弦外之音的表現方式,可能是“概論是贊成,個論是反對”的言下之意:原則上還算贊成,但細節上反對?;?ldquo;用政治來處理,用事物來判斷”在這些言辭當中,充分表示了公然的秘密。
雖說現在社會在交流VI設計過程中,還沒有到達運用“內在溝通”的時代,可是倘若連普遍存在的弦外之音都忽略的話,更不用絞盡腦汁去做生意了。
我們再看看下面兩個例子:
“請問在一般情況下,有人拜托你時,你答應了他,多半是不是因為做了此事有利可圖才答應的呢?”
這句話到底是什么意思呢?其隱含的真意就是,這個東西我們可以向你采購,但是……我還希望有些額外的贈品——有這種意思在里面。身為一個設計者,若不解個中真意,就會讓人家覺得這個家伙實在笨到極點。設計者如果具有快速反應的能力,或許會遭致顧客的厭惡;但當顧客暗示你之后,你裝糊涂或真不懂的話,對于顧客來說,這無疑是一種虐待。
Tags: 產權酒店VI設計 VI設計

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