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如何進一步提高服務質量的一項新的突破
Post by hotelvi, 2017-2-8, Views: 信息共享了,今后別人就不需要再打15個電話,而應該在1分鐘內就能迅速回答。客人滿意,飯店也提高了效率,降低了成本。這樣的信息及其優化處理的方法有幾千條,酒店標識設計通過班前會每天的梳理,形成了極有價值的服務資料系統。有的信息、渠道和方法大家在討論會當場就記住了有些情況從電腦上就能快速查到。在該飯店的服務中不提倡各自為政地分散努力,盡管這種努力也充滿熱情,費了勁,盡了心而是強調科學的、集體的和高效的服務,把一個人的智慧和知識變成群體的,把零散的、特殊的、偶然的需求編成系統分類的顧客服務資料庫。這是探索當今酒店標識設計飯店如何進一步提高服務質量的一項新的突破。飯店前廳部下有預訂部、接待部、電話房、書報亭、行政樓層、禮賓部近一家種子公司打聽到合適的品種。第二次尋找花了幾個小時,但人檔后再有客人查詢同樣問題,不用1分鐘就能提供全面的情況。
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